Since September 2021, I have been employed in a full-time capacity as a Product Designer at Amdocs XDC (Experience Design Center). Over the past two years, I have contributed to design teams engaged in diverse projects spanning the realms of product design, delivery, services, and demos.
XDC, the Experience Design Studio of Amdocs, serves as the department responsible for the Vast majority of user experience projects across the organization. Over the past two years, I have contributed to several high-impact initiatives:
1. Organizational Portals: As a team member during Amdocs' 2021 "Make It Amazing" campaign, I had a role in enhancing the entire internal systems of the organization. Specifically, I was part of a small team of designers to conceptualize and design user experience (UX/UI) flows for a new internal system, used by hundreds of users.
2. Product Uplift: As part of the "Make It Amazing" campaign, I contributed to the UI transformation of old organizational systems. I had a part in the rebranding efforts for three of these systems, aligning them with contemporary design principles and elevating their overall user experience.
3. Product Design: Specializing in cutting-edge tech solutions for the Telco Industry, Amdocs collaborates with giants such as Claro, AT&T, Vodafone, T-Mobile, Verizon, and more. In a team of 6 designers, I played a role in creating a complex product for the telco market. Operating within tight timelines, I focused on creating UI/UX flows using an evolving design system, collaborating daily with developers, solution teams, and product teams. The project achieved remarkable success, garnering widespread recognition across the organization.
4. Conceptual Product Development: Collaborated with Amdocs' internal client to conceptualize and create a new product aimed at enhancing operational efficiency within the organization. As a member of a small and dynamic group comprising a Design Lead, UX Designer, and Project Manager, I was responsible for the whole UI design of a complex portal.
5. Delivery Client Project: In this Project, I had the responsibility for benchmark research and played a key role within a design team aimed to develop a new digital portal for Arsenal FC (See dedicated Project page here).
6. Demos: As part of pre-sale processes, I collaborated with the "Innovation Lab" and sales teams to Custom existing products and present concepts for specific sales processes. Throughout these projects, I designed dashboards, story flows, and business presentations.
7. Professional Guilds: Within the day-to-day routine at XDC, I actively participated in various roles, including serving on the social media team in 2022 and contributing to the Gen-AI research team in 2023. Additionally, I took a key role among the guild members, organizing and overseeing a "Gen-AI Hackathon" within our department. The objective was to explore innovative solutions for the company by leveraging Gen AI technologies in new product development.
